FREQUENTLY ASKED QUESTIONS
WHAT BRAND ARE YOUR SHIRTS ?
All the designs are printed on EarthPostive® t-shirts. This brand produces 100% organic, ethically made t-shirts manufactured using sustainable energy generated from wind and solar power. These t-shirts are produced under the Global Organic Textile Standard (GOTS) and certified by The Control Union and The Soil Association. EarthPositive® is GM free.
HOW ARE THE DESIGNS PRINTED ONTO THE T-SHIRTS?
All the designs are screen-printed in Spain using a discharge ink process or a softened plastisol ink with chino additive for a soft finish. The T-shirts are printed individually and by hand, making each garment unique.
HOW DO I KNOW WHAT SIZE T-SHIRT TO BUY?
Refer to this size chart for the best fit. Sizes are given in cm and inches for both the Men's and Women's Classic t-shirts. The width measurement refers to the armpit to armpit width when the shirt is lying on a flat surface. The length measurement refers to the length from the edge of the collar to the bottom hem when the shirt is lying on a flat surface. There is also a link to this chart from each product page.
HOW SHOULD I CARE FOR MY T-SHIRTS?
Wash instructions are printed on the inside of each product - for best results we recommend wash cool and line dry.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We welcome all major credit cards such as Visa, MasterCard, Discover and American Express and a number of other payment methods depending on area and as accepted by PayPal. In fact, our whole payment system is handled exclusively by the PayPal secure payment system and you will receive a confirmation email once your order has been successfully processed.
DO I NEED A PAYPAL ACCOUNT TO BUY FROM YOUR SHOP?
No, you do not need to have a PayPal account to buy from us even though all payments are handled by Paypal. Paypal now accepts all major credit cards in payment from account holders and non-account holders alike. PayPal transactions are made using secure payment methods and you will receive a confirmation email once your order has been successfully processed.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to most countries around the world. When you are ready to go to check-out, select your country to calculate your shipping costs. If you add more products to your cart, don't forget to 'Update Total' to determine your new shipping costs. Please note that large orders (over one hundred and fifty Euros) shipped outside of Europe may be subject to additional customs duties levied in destination countries.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We process orders within 24 hours of receiving them. Standard shipping for orders in Europe take between 1 - 2 weeks. Intercontinental orders usually take 3-5 weeks to arrive depending on the destination.
WHAT IS YOUR REFUND POLICY?
Unworn garments may be exchanged within 15 days of receipt provided they are returned in the same condition in which they were shipped. Please notify us of any returns by email as any returns sent without our prior knowledge or returns slip may be refused. No shipping fees will be refunded. Defective items may be exchanged on receipt of merchandise at no additional shipping cost.
WHAT IS A GICLEE PRINT?
Giclee prints are fine art digital prints used by artists and photographers to reproduce their work for exhibition and for sale. This high-spec inkjet technique delivers fantastic colour reproduction and incredible detail. The combination of archival (fade-resistant) inks and acid free paper renders a top quality print with rich colours that will last 70 years or more.